5 Tech Issues That Can Ruin a Virtual Event & How to Prevent Them

2020 may have forced a pivot from live to virtual events, but as many event organizers have discovered, virtual events bring a lot to the table. Despite all that they offer, the fact that they’re purely digital might be throwing you off. What about tech troubles? Like any event, a virtual event requires careful planning and may have surprise problems crop up. But while virtual events may be more vulnerable to technical problems than traditional events, for every potential issue, there are one or more ways to prevent it.

1. Too Many Attendee Tech Issues

It’s all but guaranteed that some attendees will have technical difficulties that don’t have anything to do with the event itself. Whether they’re problems using cameras and mics or issues accessing event content, it’s unlikely that everyone who attends will have a flawless experience. But if you find that lots of people are having problems and that the same problems keep cropping up, it may be that you haven’t clearly communicated what attendees need to do to join in and take part.

The Fix

To minimize client-side tech problems, send out an email blast the day before the event. Offer some simple tips to help them enjoy a great experience, and remind attendees where they can find troubleshooting information. For instance:

  • Remind attendees to make sure they have the latest version of the internet browser they’ll be using.
  • Provide links to information on how to set up a camera and microphone on both Windows and Mac computers.
  • Give a quick rundown on where attendees need to login to enter the event.
  • Add contact information for whatever tech support system you’re using for the event.

2. Not Enough Bandwidth

If there’s one thing that can rapidly bring down a virtual event, it’s lack of bandwidth. And if you’re hosting your first virtual event, it might be a little difficult to get an accurate estimate of your bandwidth needs. But it’s vital to get this right—the last thing you want is for your event site to overload and crash at a critical time.

The Fix

Avoid this issue by budgeting for plenty of bandwidth. Even if you spend a little more than you’re expecting, it’s better to have more bandwidth than you need than to have too little. If you’re using a virtual event platform, choose one with a good tech support system, so you can easily arrange for more bandwidth if you need it.

3. Device Compatibility Issues

Your attendees may use a wide range of devices to connect to your online event, from desktop and laptop computers to notebooks and tablets. If your content—and your presenters’ content—doesn’t take this into account, it could mean some users won’t be able to interact fully with your event.

The Fix

Of course, for some events this is by design. If yours takes place within a virtual environment, then attendees will likely be connecting on a computer rather than a mobile device such as a tablet. But for smaller events, it’s worth taking the trouble to ensure that your content is viable on a wide range of devices.

4. Poor Sound Quality

You booked an amazing, in-demand speaker, but when they start their presentation, the sound is so poor that attendees can barely hear them. This kind of error is incredibly frustrating for everyone, including attendees, planners, and the speakers themselves. Everyone has to wait while the issue is resolved, and if you don’t have a backup plan, then people are waiting for something to happen.

The Fix

Luckily, poor sound quality is easily prevented: Simply run a soundcheck with each of your presenters before the event. This will ensure you pick up any sound problems that might be caused by low-quality microphones, poor connectivity, or the wrong audio settings. Any one of these issues can keep your speaker from being heard, but running a soundcheck before your virtual event will prevent this technical problem from causing frustration.

5. No Backup Plan

If your guest speakers are the big draw at your event, then it’s worth taking the time to establish a backup plan if the worst should happen. If one of your speakers has a major technical issue and can’t make it, you’ll be running dead air—unless you have a backup plan.

The Fix

One simple remedy for this issue is to have each of your speakers record themselves giving the presentation. They can then send you the file, so you have a backup. If they have a tech issue that prevents them from presenting live, then you can play the recorded version. The pre-recorded version may not have the interactive elements of the live presentation, but it’s better than playing a blank screen for half an hour.

This principle works for most matters relating to virtual events. It’s always good to have a backup plan, in case you encounter any hiccups. Whether it’s backup equipment or pre-recorded presentations, you can never be too prepared.

For Virtual Events, Preventing Technical Problems Is Better Than Fixing Them

When you rely fully on technology to power your event, a few simple rules go a long way. Always check your tech before the big day, have a backup plan in place, and aim to prevent problems rather than fix them when they happen. An organized, detail-oriented team can put these preventative measure in action.

Jack Connolly

Executive Creative Director

As an experiential creative director, Jack prefers to draw outside the lines. He tells stories with original content and impactful design to ignite meaningful conversation.


Jack brings 20 years of event industry knowledge to ProGlobalEvents. He specializes in building live & virtual platforms for audiences to connect, engage and immerse themselves in the power of a shared experience. His skills range from ideation and concept development to defining an attendee journey through storytelling and design.

Jack understands the creative process is not linear, but a collaborative process between agency and client. He manages teams of designers and technology developers to pioneer impactful brand experiences. His diverse skillset and leadership ensure for award-winning results and memorable impressions.


In 2019, BizBash named Jack one of the top event designers in North America. SXSW awarded his work the “People’s Choice in Innovation” in 2021.

Jerome Nadel

Chief Marketing Officer

Jerome Nadel is Internationally experienced design-led marketing executive (CMO and GM) with a track record of improved market position, revenue growth, and M&A. He is an advance degreed psychologist and user experience product/service design expert, board member and advisor.


Prior to joining ProGlobalEvents |ProExhibits |XtendLive, he has had a variety of chief marketing officer and chief user experience officer roles at companies including Rambus, BrainChip, Human Factors International, SLP InfoWare, Gemplus, and Sagem. He started his career in the IBM Human Factors Labs.


He is also an avid cyclist with National and multiple California State Champion titles.

Ivan Fujihara

Chief Financial Officer

Ivan brings 25+ years in senior level management experience from a variety of technology industries.  His background includes accounting management, analytics and audit management for technology companies.  He has worked with companies such as THX, Ltd, Recruitology , Double Click, Creative Labs and more.  Ivan has also served on the board of Lincoln Families, a non-profit that supports East Bay children with the objective of disrupting the cycle of trauma and poverty.

Matt Rulis

Vice President of Sales

Matt is a marketing professional and has been managing marketing strategies, campaigns and environments for a diverse client base for over 15 years. From a service perspective, Matt and his team of Account Executives focus on fostering relationships to uphold a greater than 99% customer satisfaction rating year-over-year. Additionally, with extensive experience on the client-side of the industry, he understands that alignment between expectation and budget is paramount to a successful project. As a result, ProGlobalEvents' clients can expect a competitive advantage paired with top quality products and services. Matt is an avid fly-fisherman, enjoys most outdoor activities and is a true college football fanatic.

Tom Foley

VP of Operations

Heading the fabrication side of ProGlobalEvents is exhibit and event industry veteran, Tom Foley. For over 35 years he has been responsible for building amazing exhibits and environments for clients. Tom started out in the production area and has broad experience in project and operations management. He currently oversees production, warehouse, graphics and project management departments. Tom studied machine tool technology and welding before entering the industry. As a true "builder" he also enjoys restoring and modifying classic American cars.

Dick Wheeler


Dick serves as President of ProGlobalEvents and President of ProExhibits and is a board member of CEMA (Corporate Event Marketing Association). At ProExhibits he has been nationally recognized as an innovator and driving force in the fast-growing trade show exhibit and event industry. Under his leadership in 1997, the firm received INC magazine’s INC 500 award as one of America’s fastest-growing companies. His informative articles on developments and innovations in the trade show exhibit and event industry have appeared in national trade publications. Dick has a B.S. degree from Wittemore School of Business & Economics at the University of New Hampshire and has completed the Entrepreneurial Executive Leadership Program sponsored by MIT, YEO and INC. He is actively involved in Vistage, an interactive group of over 20,000 CEO’s and presidents worldwide and is a member of CEMA and EDPA.

Jody Tatro

Chief Executive Officer

In addition to being CEO of ProGlobalEvents, Jody is also the CEO of ProExhibits. With Jody at the helm, the company has been recognized repeatedly as one of the Top 50 Women Owned Businesses in Silicon Valley. She has set the outstanding client service standards for which the firm’s account management team is noted. Jody is a recipient of the YWCA’s Tribute to Women Award, the Junior League Community Volunteer Award and is listed in Who’s Who of Women in Business. Following her graduation from California Polytechnic State University in San Luis Obispo, Jody held various sales positions in several technology companies.